Shipping & Returns

Shipping and Returns Policy​

Shipping Policy

Order Processing

Once you place an order with us, our team will begin processing your order within 1-2 business days. You will receive an order confirmation email with details of your purchase shortly after placing your order. If there are any delays or issues in processing your order, we will notify you promptly via email.

Shipping Methods

We offer several shipping options to accommodate your needs:

• Standard Shipping: Typically takes 5-7 business days for delivery, depending on your location.

• Expedited Shipping: For faster delivery, we offer expedited shipping, which usually takes 2-3 business days.

• Local Pickup: If you are located in or near Brighton, MI, you can choose to pick up your order directly from our showroom. This is a great option if you want to save on shipping costs. Our address for local pickup is:

  Wilson Outboard Motors
  6095 Grand River
  Brighton, MI 48114

Shipping Costs

Shipping costs are calculated at checkout based on the weight of the items and the delivery address. We aim to provide competitive shipping rates and will display the total shipping fees before you finalize your purchase. If you have any questions about shipping costs, feel free to contact us.

Tracking Your Order

Once your order has shipped, you will receive an email with tracking information. You can use this tracking number to monitor the status of your shipment through the courier’s website. If you have any questions or concerns about your order during transit, please don’t hesitate to reach out to us.

Delivery Issues

In the unlikely event that your package is lost or damaged during shipping, please contact us immediately. We will work with the shipping carrier to resolve the issue as quickly as possible.

Returns Policy

At Wilson Outboard Motors, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help!

Return Eligibility

To be eligible for a return, you must initiate the return process within 30 days of receiving your order. The following conditions must be met:

• The item must be unused and in the same condition that you received it.
• It must be in the original packaging, including any tags, labels, and accessories.
• A receipt or proof of purchase must be included with your return.

Non-Returnable Items

Please be aware that certain items are non-returnable, including:

• Used motors and accessories that have been installed or used.
• Custom or special order products.

Return Process

1. Contact Us: Before returning an item, please email us at sales@wilsonoutboardmotors.com or call us at +1 (850) 988-6947 to initiate the return process. We will provide you with a Return Authorization Number (RAN) and detailed instructions for returning your item.

2. Package the Item: Securely package the item in its original packaging. Ensure that all accessories, manuals, and documentation are included. It is recommended to use a shipping method that provides tracking to ensure the item arrives safely.

3. Ship the Item: Send the item back to us at the following address:

   Wilson Outboard Motors
   6095 Grand River
   Brighton, MI 48114

   Please note that you are responsible for the return shipping costs unless the return is due to our error (e.g., wrong item sent, defective product).

Exchanges

If you need to exchange an item for a different model, size, or color, please contact us before returning the product. We will guide you through the exchange process and ensure that your new item is reserved for you.

Contact Us

If you have any questions or concerns regarding our shipping and returns policy, we are here to assist you. Please reach out using the following contact information:

• Email: sales@wilsonoutboardmotors.com
• WhatsApp: +1 (217) 637-3520
• Direct Calls: +1 (850) 988-6947

Thank you for choosing Wilson Outboard Motors! We appreciate your business and look forward to serving you. Your satisfaction is our priority, and we are committed to making your shopping experience as smooth as possible.